Cookie Policy

This Cookie Policy explains how Cloud9 Holistics uses cookies and similar technologies when you visit our website.

Website: https://www.cloud9holistics.com

1. What are cookies?

Cookies are small text files placed on your computer, tablet or mobile device when you visit a website.

Cookies allow a website to recognise your device and remember information about your visit.

Similar technologies, including tracking pixels, scripts and tags, can also collect or access information from your device.

Cloud9 Holistics uses cookies and similar technologies to operate the website, protect our online forms, understand how visitors use our website and, where you consent, measure and support our marketing activities.

2. Your cookie choices

When you first visit our website, you will be presented with a cookie consent notice.

You can choose whether to allow optional cookies used for analytics, functionality and marketing.

We will not place non-essential cookies or activate non-essential tracking technologies until you have given your consent, where consent is required.

You can change or withdraw your cookie preferences at any time using the cookie settings available on our website.

3. Types of cookies we use

We use the following categories of cookies and similar technologies:

Strictly necessary

These are required for the website to operate correctly or to remember your cookie preferences.

Functionality

These may be used to provide optional features such as maps and third-party functionality.

Analytics

These help us understand how visitors use our website.

Marketing

These help us measure advertising and marketing activity.

4. Strictly necessary cookies

Our website uses a cookie consent system to remember your cookie preferences.

The exact cookies used by our consent system may change if the underlying software is updated.

5. Functionality cookies

We may use functionality technologies to provide optional features on our website.

Google Maps

We may use Google Maps to display our location and help visitors find us.

Google Maps may use cookies or similar technologies when the map is loaded.

Where required, Google Maps functionality will only be loaded after you have provided the appropriate consent.

6. Analytics cookies

We use Google Analytics to understand how visitors use our website.

Typical Google Analytics cookies may include:

The exact cookies and retention periods may vary depending on Google's implementation.

Google Analytics is an optional analytics technology and is only used where the appropriate consent has been provided.

7. Marketing cookies

We use the Meta Pixel to help us understand the effectiveness of our advertising and marketing.

It may be used to:

• Measure advertising performance

• Measure conversions

• Understand interactions with our website

• Improve advertising campaigns

A Meta-related cookie that may be used on the Cloud9 Holistics website is:

The Meta Pixel is optional and will only be used where the appropriate marketing consent has been provided.

8. Google reCAPTCHA

We may use Google reCAPTCHA to help protect our website and contact forms from spam, abuse and automated submissions.

reCAPTCHA may use cookies and other technical information from your device to assess whether activity is likely to have been generated by a person or an automated system.

Where reCAPTCHA is strictly necessary to provide website security or a service requested by the user, it may fall within an applicable legal exemption.

9. Treatwell booking widget

We use Treatwell to provide online booking functionality.

The Treatwell booking widget is operated by Treatwell and may use cookies and similar technologies on its own domain.

During our review of the Cloud9 Holistics website, Treatwell-related cookies were identified on:

widget.treatwell.co.uk

These included cookies such as:

• tw_user_id

• visitorFrom

• utmCampaign

• growthbook_id

• fe20-flipper-id

• _fbc

• fbePixelId

• Google Analytics-related cookies associated with Treatwell

These cookies are associated with the Treatwell booking service and are not Cloud9 Holistics first-party cookies.

Treatwell operates its own privacy and cookie policies.

Treatwell Privacy Policy:
https://www.treatwell.co.uk/info/privacy-policy/

If you use the Treatwell booking functionality, we recommend that you review Treatwell's privacy and cookie information.

10. Third-party cookies

Some features on our website are provided by third-party services.

These may include:

• Google

• Meta

• Treatwell

• Other service providers used to provide particular website functionality

These third parties may set their own cookies or use similar technologies.

Third-party services have their own privacy policies and cookie practices.

11. Managing your cookie preferences

When you first visit our website, our cookie consent system allows you to choose which optional categories of cookies you wish to accept.

You can:

• Accept all cookies

• Reject optional cookies

• Manage your preferences by category

Your choices are stored so that we do not repeatedly ask you to make the same selection.

You can change or withdraw your optional cookie consent at any time using the cookie settings available on our website.

12. What happens if you reject cookies?

You can continue to use our website if you reject optional cookies.

However, some optional features may not work in the same way or may not be available.

Strictly necessary technologies will continue to operate where they are required for the website or a service you have requested.

13. Changes to this Cookie Policy

We may update this Cookie Policy when we introduce new technologies, change how cookies are used, introduce or remove third-party services, or when legal requirements change.

The latest version will always be published on this website.

Last updated: 10 September 2026