Privacy Policy

This Privacy Policy explains how Cloud9 Holistics collects, uses, stores and protects your personal information when you visit our website, contact us, make an enquiry, book an appointment or use our services.

Website: https://www.cloud9holistics.com

1. Who we are

Cloud9 Holistics ("we", "us", "our" or "Cloud9 Holistics") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we handle personal information collected through our website and through our interactions with you.

If you have any questions about this Privacy Policy or how we use your information, please contact us using the contact details provided on our website.

2. Information we collect

We may collect information that you provide directly to us, including:

Your name
Email address
Telephone number
Information included in enquiries or messages
Appointment and booking information
Information about the treatment or service you are interested in
Information you voluntarily provide about your health or circumstances where this is relevant to your treatment
Other information you choose to provide when communicating with us

When you visit our website, we may also automatically collect certain technical information, such as:

IP address
Browser and device information
Operating system
Pages visited
How you interact with our website
How you arrived at our website
Information collected through cookies and similar technologies

Please see our Cookie Policy for more information.

3. How we use your information

We may use your personal information to:

Respond to enquiries and requests
Communicate with you about your enquiry
Arrange and manage appointments
Provide treatments and services
Maintain appropriate appointment and treatment records
Contact you about appointments
Provide information you have requested
Deal with questions, complaints or disputes
Maintain the security of our website and systems
Prevent fraud, misuse or abuse
Comply with legal and regulatory obligations
Improve our website, services and customer experience
Understand how visitors use our website where you have provided consent to analytics technologies

We will only use your personal information where we have a lawful basis for doing so.

4. Our lawful basis for processing your information

Depending on the circumstances, we may process your personal information using one or more of the following lawful bases:

Contract

We may process your information where this is necessary to arrange or provide services you have requested, including managing appointments.

Legitimate interests

We may process information where this is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include managing our business, responding to general enquiries, maintaining website security and dealing with complaints.

Legal obligation

We may process your information where this is necessary to comply with a legal or regulatory obligation.

Consent

Where consent is required, we will ask for your consent before processing your information.

This may include certain cookies, analytics, advertising or marketing technologies.

Where we rely on consent, you can withdraw your consent at any time.

5. Health information

Some of our treatments may involve information relating to your health, medical circumstances, allergies, pregnancy or other conditions that may be relevant to providing treatment safely.

Some health information is considered special category personal data under UK data protection law.

We will only collect and use health information where it is relevant and necessary for providing our services and where we have an appropriate lawful basis and special category condition for processing it.

Please only provide health information that is relevant to your treatment or appointment.

6. Online bookings

We use Treatwell to provide online booking functionality.

When you make a booking through our website, you may interact with the Treatwell booking platform or booking widget.

Treatwell may collect and process information necessary to arrange and manage your booking.

Treatwell operates its own privacy and cookie policies and may act as a data controller or processor depending on the circumstances.

You can view Treatwell's Privacy Policy here:

https://www.treatwell.co.uk/info/privacy-policy/

If you use Treatwell to make a booking, we recommend that you also review Treatwell's privacy information.

7. Cookies and similar technologies

Our website uses cookies and similar technologies for purposes including:

Essential website functionality
Remembering your cookie preferences
Website security
Analytics
Marketing and advertising
Third-party functionality

We use a cookie consent system that allows you to control whether optional categories of cookies are used.

Our website uses services including:

Google Analytics
Meta/Facebook Pixel
Google reCAPTCHA
Google Maps
Treatwell booking functionality

For more information, please see our Cookie Policy.

8. Google Analytics

We use Google Analytics to understand how visitors use our website.

This may include information about:

Pages visited
How visitors navigate our website
Device and browser information
Approximate geographic information
How visitors arrived at our website
Interactions with our website

Google Analytics is an optional analytics service and will only be used where the appropriate consent has been provided.

9. Meta/Facebook Pixel

We use the Meta Pixel to help us understand the effectiveness of our advertising and marketing activities.

The Meta Pixel may be used to measure advertising performance, conversions and interactions with our website.

The Meta Pixel is an optional marketing technology and will only be used where the appropriate consent has been provided.

10. Google reCAPTCHA

We may use Google reCAPTCHA to help protect our website and contact forms from spam, abuse and automated submissions.

Google may collect technical information from your device to help determine whether activity is generated by a person or an automated system.

11. Google Maps

Our website may use Google Maps to display our location and help visitors find us.

Google Maps is provided by Google and may involve Google processing information from your browser or device.

Where required, non-essential Google Maps functionality will be subject to your cookie preferences.

12. Information we share

We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.

These may include:

Treatwell and other booking providers
Website hosting and technical service providers
Analytics providers
Marketing and advertising providers where you have provided consent
Payment providers where applicable
IT and security providers
Professional advisers
Insurers
Government, regulatory or law enforcement authorities where legally required

We do not sell your personal information.

13. International transfers

Some organisations we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.

14. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on:

Why we collected it
The type of information involved
Whether you have an ongoing relationship with us
Legal or regulatory requirements
Accounting and business requirements
Whether the information may be required to establish, exercise or defend legal claims

When information is no longer required, we will securely delete it or anonymise it where appropriate.

15. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Your data protection rights

Under UK data protection law, you may have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Request the transfer of your information in certain circumstances
Withdraw consent where we rely on consent

To exercise your rights, please contact us using the contact details provided on our website.

17. Withdrawing consent

Where we rely on your consent, you can withdraw it at any time.

For cookies and similar technologies, you can change your preferences using the cookie settings available on our website.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

18. Complaints

If you have concerns about how we have used your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

ICO: https://ico.org.uk/make-a-complaint/

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.

The latest version will always be published on this website.

Last updated: 10 September 2026